Papertrail updates
Papertrail updates

Issue resolved




We are pleased to report that the previously logged issue has now been fixed, with processes in place to prevent this reoccurring.

Loading Issues




We are currently working to resolve issues being experienced by a small number of customers who are timing out while trying to view records and/or tasks. We will update as soon as this issue is resolved. Thank you for your patience.

Card view




Papertrail has a new look! We’ve updated our main Accounts page by adding a new, friendlier, Card View option. Cards give you more information about your subscription and accounts, and you can access frequently used actions from the ⋮ menu.

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Card view is especially helpful for more advanced Papertrail users with access to multiple accounts and subscriptions as you can see which subscription your accounts belong to. We’ve tidied up too by removing expired and deactivated accounts to a separate ‘Inactive’ tab. If you prefer you can easily switch back to List View where you will also find the ⋮ actions menu and other features.

To learn more about Card View, please read our updated Help Article

Manage your tags

Tag Manager Feature Release!




Papertrail are pleased to announce that customers can now manage the tags used in their accounts. This new tool allows account admins to view and manage the tags in an account. Help with tags is frequently requested of our customer support team as users not infrequently enter the same tag with different spellings or different capitalisation.

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To learn more about Tag Manager, please read our Help Article ‘How to manage tags’.

Please note that Tag Manager is only available to account admins via the Papertrail web application.

Coming This Week

Draft Inspections Feature Release!




Papertrail are pleased to announce that all customers can now save draft inspections. This new feature allows users to save an inspection in a partially completed state and then complete it at a later time, creating freedom and flexibility for users that inspect and manage records in different locations.

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To read more about part save inspections, read our updated Help Article ‘How to add inspections to your records on the mobile app’.

Please note that the draft inspection feature is only available via the mobile application.

Follow-on Action Release




Papertrail customers will notice a new pop-up that appears following multiple record inspections. This follow-on action captures these newly inspected records and allows users to instantly create certificates for them.


If you would like to learn more about the follow-on actions and how to use them, read our Help Article about 'How to add an inspection to your records on the web app'.

To speak to someone about upgrading your current package, simply open the green icon in the bottom right of your account and speak to our Support Team today intercom_button_1_25.png

Papertrail launch Analytics!

Papertrail are delighted to announce that we are launching an Analytics feature across all Equipment Management, Compliance Management and Risk Management packages.

The General Report, Inventory Report and Staff Competency Report will provide evidence based overviews of customer accounts which grant instant access to details such as total record count, total asset value and staff qualifications.

To understand more about how to use Papertrail Analytics, read our Help Article 'What is Analytics?'.

Petzl TRAC CLUB Recall


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Petzl have released an immediate recall of TRAC CLUB trolleys (P023AB00 and P023AB01) due to a risk of breakage that could cause a fatal fall.

Immediately stop using the trolleys affected by this recall.

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Petzl are recalling the TRAC CLUB adventure park trolleys with reference numbers P023AB00 (trolley sold individually) and P023AB01 (trolleys sold in pack of 5). These trolleys have been sold by Petzl since January 25, 2021. Their serial numbers are 20Lxxxxx to 22Axxxxx, inclusive.

These trolleys present a risk of breakage of the black rear plate that could cause a fatal fall.

Please immediately follow these instructions:

If you are a user:

  1. Stop all use of the affected trolleys.
  2. Quarantine these trolleys.
  3. Communicate this information to your colleagues.

If you are a retailer:

  1. Stop all sales of the affected trolleys.
  2. Quarantine these trolleys.
  3. Communicate this information to your customers.

If you have a TRAC CLUB product that is affected by this recall and would like to know more, read about the Petzl return policy on the recall notice.

Petzl PIRANA Recall


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We have been made aware that equipment manufacturers Petzl have issued a recall alert for the PIRANA Descender due to a potential drowning risk if the rope accidentally gets blocked in the blocking slot. The advice from the manufacturer is to immediately stop using the descenders affected by this recall.

This safety alert concerns only the following products:

PIRANA descenders D005AA00 and D005AA01 (see models in photo below). Serial numbers: between 19 F 0000000 000 and 22 A 9999999 999.
Sold from July 2019 to January 2022.


Photo: PIRANA (references D005AA00 and D005AA01)​

Papertrail have identified more than 80 records affected by this safety alert in our database.

If you have a PIRANA that is affected by this recall, the advice is to stop using it immediately and return it to Petzl using the contact form on the recall notice.

Move a folder within your account!




A new feature has been enabled within your account in order to drag and drop top-level folders!

Click and drag the folder using the Drag icon to the left of the folder name. Drag the folder up or down depending on where you want it to land. For more details, see the Help Article below for a step-by-step guide on using the new feature.